Refund policy

Introduction:

We want you to be completely satisfied with your purchase from our website. This Refund Policy outlines the terms and conditions for refunds on products purchased from our website. By using our website and purchasing products from us, you agree to the terms of this Refund Policy.

Refund Eligibility:

To be eligible for a refund, you must meet the following criteria:

• You must have purchased the product from our website.
  You must provide proof of purchase, such as a receipt or order number.
  The product must be returned in its original condition, unused and undamaged, with all original packaging, tags, and labels intact.

Refund Process:

To request a refund, please contact us at info@botanicaplants.co.uk within 30 days of receiving the product. We will then provide you with instructions on how to return the product.

Once we receive the returned product and verify that it meets the eligibility criteria, we will issue a refund to your original payment method. Please note that it may take up to 30 days for the refund to appear in your account, depending on your bank or credit card issuer's policies.

Refund Amount:

We will refund the purchase price of the product, minus any shipping or handling fees, taxes, or other charges we may incur due to the refund.

Exchanges:

We do not offer exchanges for products purchased from our website. If you wish to exchange a product, please follow the refund process and then place a new order for the desired product.

Exceptions:

The following products are not eligible for refunds:

• Customized or personalized products.
  Digital products, such as ebooks or software, once the download link has been accessed.
  Products that have been used, damaged, or altered in any way.
  Products that have been purchased from third-party websites or retailers.

Changes to Refund Policy:

We reserve the right to change this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website following any changes to this Refund Policy will constitute your acceptance of the changes.

Contact Us:

If you have any questions about our Refund Policy, please contact us at info@botanicaplants.co.uk.